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What is Freshdesk?

Freshdesk is a help desk software that provides AI-driven ticketing solutions, enabling businesses to manage customer support efficiently.

What features does Freshdesk offer?

Freshdesk offers advanced ticket management, self-service options, AI-powered automations, collaboration tools, and analytics to optimize support operations.

How does Freshdesk improve agent productivity?

Freshdesk improves agent productivity by providing a unified workspace that helps prioritize tickets, automating repetitive tasks, and enabling collaboration among teams.

Can Freshdesk be customized for specific business needs?

Yes, Freshdesk can be customized with a scalable knowledge base, custom widgets, and integrations to tailor the self-service experience to specific business requirements.

Is there a free trial available for Freshdesk?

Yes, Freshdesk offers a free trial for 14 days, allowing users to explore its features without any credit card requirements.

How does Freshdesk utilize AI in its services?

Freshdesk utilizes AI to power automations, provide proactive insights, and assist agents with accurate resolutions, thereby enhancing support operations.

Q: How often does Freshdesk experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Freshdesk outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.